Shipping

 

Shipment processing time

All orders are processed within 4-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Our products are shipped using the TNT carrier. After the items are sent, we will provide you with a tracking number via email.

 

Shipping costs

CountriesShipping classCost
EU

Light

Medium

Heavy

15€

17€

20€

USA

Light

Medium

Heavy

25.50€

25.50€

30.55€

Other 35€

*Please note that prices are excl. VAT

 

Delivery estimates

Delivery time of your shipment is usually around 3 to 6 business days. Please note that delivery delays can occasionally occur. 

 

Returns

Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail your product to: Veiveriu st. 114, Kaunas, Lithuania LT46271. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@coolerworx.com and send your item to: Veiveriu st. 114 Kaunas Kaunas Lithuania LT46271.